Privacy Policy
Go Explore Melbourne is committed to providing quality services to you, and this policy outlines our ongoing obligations to you regarding how we manage your personal information. For simplicity, Go Explore Melbourne is referred to as "we," "us," or "our" throughout this policy.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern how we collect, use, disclose, store, secure, and dispose of your personal information.
A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner's website at https://www.oaic.gov.au/.
What is Personal Information, and Why Do We Collect It?
Personal information is information or an opinion that identifies an individual. We collect personal information such as names, addresses, email addresses, phone numbers, and facsimile numbers.
This personal information is obtained in many ways, including:
- Via our website https://goexploremelbourne.com.au
- By email
- By telephone and facsimile
- From third parties
- From media and publications
- From other publicly available sources
- From cookies
We collect your personal information for the primary purpose of providing our services to you, providing information to our clients, and for marketing. We may also use your personal information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists anytime by contacting us in writing.
When we collect personal information, we will, where appropriate and possible, explain to you why we are collecting it and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinions about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorized by law
Third Parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
We do not sell or disclose any personal information held by us to third parties or contractors, and we do not transfer personal information overseas, except with your consent or as required or authorized by law.
We do not sell or disclose personal information to any third parties for direct marketing.
Use of Personal Information, Reviews, and Photos
We use your personal information, including reviews and photos, with your consent to provide information about our products and services that we believe may be of interest to you. This includes displaying reviews and photos on our website, sharing them on our social media platforms (e.g., Facebook, Instagram), and including them in our marketing materials (e.g., brochures and email newsletters).
By submitting a review or photo directly to us or through platforms like Google Reviews or Facebook, you grant us permission to use, modify, and publish your reviews and photos for promotional purposes. This permission is granted as a non-exclusive, royalty-free, perpetual, worldwide license. If you do not wish for your personal information, review, or photo to be used this way, you can notify us at goexploremel@gmail.com, and we will respect your request.
Your consent to the use of your personal information will be implied unless you notify us otherwise. If you inform us that you do not wish for your personal information, reviews, or photos to be used for a particular purpose, we will respect your wishes.
We will also cooperate with all law enforcement bodies to provide information when requested. Any personal information used or disclosed for this purpose will be recorded in writing.
Cookies and Tracking Technology
We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and understand how our website is used. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.
Types of Cookies We Use:
- Essential Cookies: These are necessary for the basic functionality of our website.
- Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Functionality Cookies: These cookies allow our website to remember the choices you make and provide enhanced, personalized features.
- Advertising and Targeting Cookies: These cookies are used to deliver content more relevant to you and your interests.
You can set your browser to refuse cookies, and most browsers allow you to remove cookies from your device. However, some features of our website may not function properly without cookies.
Analytics and Third-Party Services
We use third-party services such as Google Analytics to gather information about how our website is used. These services may collect data such as your IP address, browser type, the pages you visit, and the time spent on those pages.
This data helps us understand website traffic, enhance our services, and improve user experience. Google Analytics may use cookies to track user behavior on our website. For more information about how Google Analytics collects and processes data, visit Google's Privacy Policy.
Cross-Border Data Transfers
Your personal information may be disclosed to overseas recipients, particularly if we share data with international partners or service providers. Before disclosing any personal information overseas, we will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your information.
Data Security
We are committed to ensuring the security of your personal information. We have implemented physical, electronic, and administrative procedures to safeguard and secure the information we collect. This includes encryption, secure servers, and restricted access to personal information.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your personal information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it.
Access to Your Personal Information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information, we may require identification from you before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your personal information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.
Data Breach Notification
In the unlikely event of a data breach, we will take all reasonable steps to contain and manage the breach. We will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Privacy Act.
Procedure for Making a Complaint
If you feel that your personal information has been handled inappropriately or breached our privacy obligations under the Privacy Act, you may make a complaint.
How to Make a Complaint:
- Complaints must be directed to our Privacy Officer in writing.
- We will investigate the complaint and prepare a written response within a reasonable period.
- If you are not satisfied with our response, you may make a formal complaint to the Office of the Australian Information Commissioner (OAIC).
Policy Updates
This Policy may change from time to time and is available on our website. We encourage you to check our website regularly for any updates to this policy.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Go Explore Melbourne
Email: goexploremel@gmail.com
Phone: +61452028732
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